Several weeks ago, after watching Jessica Braun’s video on YouTube—the one where she talked about her favorite E.L.F. Cosmetics products—I placed an order for some things that I thought I would like. They were running a great sale, so I expected a long wait. This morning I finally got an email from them stating that my order was being shipped today … and then a few hours later, I got an email that the entire amount of money I paid was being refunded.
That confused me, so I called to find out if there was a mix-up. There wasn’t. The customer service person said that they’re sending me the product for free to thank me for waiting so long.
I’ve received good customer service before but never like this. I’m stunned by the fact that I’ll still be getting the products I know I’ll enjoy, and I’m not having to pay a dime for them. Even at full price, E.L.F. isn’t expensive.
As soon as I receive the products, I’ll try them out and let y’all know my thoughts. You can pretty much count on a favorable review because I’ll be smiling as I apply them. And I’m sure I’ll be placing many more orders with them in the future.
Have you ever had great customer service?